FAQ'S

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*THERE WILL BE NO RETURNS OR CANCELLATIONS ON MEMORIAL DAY SALE ITEMS*

This is done to help get orders out to you as fast as possible.

 

WHEN WILL MY ORDER BE SHIPPED?

Orders are shipped within 7-10 days.

For International shipping please allow 7-21 business days.

Orders placed on the weekend and holidays are processed on the next business day. 

 

Why is my order still in "Pre-shipment"?

Tracking numbers are sent to your email as soon as your order's label is printed. This means that the shipping process has begun and your tracking number will update as soon as USPS scans your order in. This does not mean your order is lost, it is not uncommon for an order to remain in pre-shipment for multiple days. Please only contact us about this if your order has surpassed the estimated time for shipment.

 

My order says delivered but I have not received it, what should I do?

USPS is responsible for the delivery of the package. In the event you are unable to locate the package posted “in-transit” or “delivered” we recommend contacting your local post office.

 

Shipping Address Issues

Jesus Loves You WILL NOT BE HELD RESPONSIBLE for any shipping address discrepancies which includes lost, misplaced, or incorrectly delivered shipments.


It is the customer's responsibility to provide the correct shipping address information. If the address information provided is incorrect or incorrectly entered at the time of purchase we are not able to make any changes. If you have NOT received a tracking number we can make any changes necessary.

If your package is “return to sender” we will reship the item to updated address. However; Customer is responsible for shipping invoice for the second delivery attempt.